At MT Creative, we strive to ensure your satisfaction with every purchase—from our handcrafted jewelry and custom wood art to our DIY DTF stickers and laces. If you are not completely satisfied with your order, we offer a straightforward return policy to make your experience hassle-free.
Eligibility for Returns
Return Window: Items must be returned within 7 days from the date of delivery.
Condition: Products must be in their original condition, unworn, unwashed, and with all original packaging and tags attached.
Non-Returnable Items:
Customized/Personalized Items: Custom-made jewelry, engraved wood/metal art, and custom-designed badges are not eligible for return unless they arrive damaged.
Used Supplies: DTF heat transfer stickers that have been peeled or applied, and laces that have been cut or used, cannot be returned.
Final Sale Items: Items marked as "Final Sale" in the product description.
Initiating a Return
To initiate a return, please contact our customer service team at ( +92 )300 8650995 or
within the specified return window. Please provide:
Your Order Number.
The name of the item(s) you wish to return.
The reason for the return.
Return Shipping
Shipping Costs: Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective.
Tracking: We recommend using a trackable shipping service. MT Creative is not responsible for items lost or damaged during return transit.
Refund Process
Inspection: Once we receive your returned item(s), our quality assurance team will inspect them to ensure they meet the eligibility criteria.
Approval: Upon approval, refunds will be issued to your original method of payment within 7 working days.
Note: Original shipping charges are non-refundable.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item (e.g., a different tote bag color), please follow the return process for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item—particularly fragile items like wood and metal art or jewelry—please contact us immediately upon receipt.
Please provide clear photos of the issue and the packaging.
We will arrange for a replacement or full refund at no additional cost to you.
Store Credit Option
Instead of a refund to your original payment method, you may opt for MT Creative Store Credit equivalent to the purchase price. Store credit can be used for any future purchase on our website and does not expire.
Policy Updates
MT Creative reserves the right to update or modify this return policy at any time without prior notice. By making a purchase on our website, you agree to these terms.
Thank you for supporting MT Creative! We are here to ensure your experience with our art and products is exceptional.
